No one wants to feel like they are just a cog in a large machine when they go to work. Since families – on average – only spend 37 minutes of quality time together per day during a work week, it is important to show support in your office. Not doing so can take a toll on your workers engagement, productivity and drive.
How can you make employees happy?
Working with people means that you will be surrounded by mistakes and mishaps. The trick is knowing which ones impact your company and which ones don’t. The overall satisfaction of your staff directly impacts your bottom-line.
Improve staff satisfaction with these three tips:
1. Recognize personal milestones and losses
Individuals get a much higher level of satisfaction when they feel that their employers view them as people first and workers second. Simply put, celebrate or grieve with your employees when you notice that something has happened in their life. If your staff detests working on certain projects, you may want to even consider outsourcing them. If you work in a creative industry but need your employees to be forceful and collect payments, they may start to lose their drive with more preferred working styles.
2. Participate in fun, team-building activities
Many large companies have already begun to embrace this increasingly popular trend. From ping-pong tournaments in the office to picnics in the park, taking steps to bring energy and entertainment to your staff can do wonders for productivity. On top of this, taking the burden of less appealing projects off of your employees will give them more valuable time to pursue other areas of importance in your office.
3. Help employees see the value in their work
Everyone wants to feel that their work has a higher purpose, but between the day-to-day grind and additional, burdensome tasks added to their plate, this feeling can easily get lost or forgotten. How much time do some of your employees spend mailing collection letters or calling missing patients? Removing this responsibility will add valuable time to your staff’s day and allow them to focus on work that fulfills your company’s mission.
If workers don’t feel appreciated, you and your customers will suffer.
Productive workers are able to put much-needed time into important points of focus within your company and when it comes to collecting debt and payments, the last thing you want is a group of people dragging their feet. The team at Finance System, Inc. can track down debt, maintain reputation and help your business focus on what matters most.
Our collectors speak to hundreds of consumers each day with the goal to motivate those who can pay their balance in full while providing an empathetic customer-focused approach. They are extensively trained in effective negotiation, counseling, full-regulatory compliance and collection software.
Interested in learning more about how we can improve both your staff and customer satisfaction? Read more about our extensive debt collection services today.
