For 70 years, Finance System, Inc. has set the Platinum standard in third-party collections.
Over the years we have delivered exceptional recovery rates for aged and challenging accounts. Our innovative, results-driven approach combines advanced technology, strategic workflows, and compassionate customer service to maximize collections while preserving your reputation and customer relationships.
Tailored Programs for Maximum Recovery
We offer flexible, customized programs designed to tackle even the most difficult accounts. Our proven tools include predictive scoring, credit reporting, and targeted litigation services, seamlessly integrated with strategic call and contact strategies to drive optimal results.
Contingency-Based Pricing
Our services operate on a contingency basis—no upfront costs, only a small percentage fee charged upon successful collection. Clients can place accounts with us at no cost, and we initiate collection activity immediately, ensuring efficiency and value.
Smart Account Management
Upon receiving accounts, we link them to guarantors and perform thorough scrubs for deceased, bankruptcy, eligibility, and presumptive charity statuses. Our proprietary scoring and segmentation methodology assigns accounts to automated workflows optimized for prompt, effective resolutions.
Customer-Centric Approach
HIPAA-Trained Professionals
Our customer service team is extensively trained in HIPAA compliance, collection laws, and empathetic communication. By building credibility and rapport, our bi-lingual collectors bridge communication gaps and guide consumers toward account resolution with respect and care.
Seamless Payment Options
We prioritize convenience with a user-friendly online portal where consumers can view their account details, make payments, ask questions or set up payment plans without human intervention. Our integrated voice response system offers touchtone payment options and questionnaires, while inbound calls are handled by skilled agents to ensure a smooth, customer-focused experience.
Automated Workflows
Our cutting-edge technology leverages predictive analytics to assign accounts to tailored workflows, ensuring the right approach for each use. This data-driven strategy boosts recovery rates while maintaining compliance and efficiency.
Workers' Compensation Claim Management
Navigating the complexities of workers’ compensation claims requires precision and expertise. Finance System, Inc. streamlines the process to ensure accurate and timely collections. With up to 12% of claims historically underpaid, our team swiftly investigates and appeals denied or underpaid accounts. We collaborate with employers, workers’ compensation carriers, and health insurers to secure rightful payments, leveraging our deep knowledge and proven processes to deliver results.
Elementary and Secondary Educational Fees
Managing student-related fees—such as books, tablets, laptops, and more—can be a challenge for educational institutions. Finance System, Inc. simplifies the process with customized collection strategies designed to recover outstanding fees efficiently. Our empathetic, professional approach ensures positive interactions with students and families, preserving your institution’s reputation while maximizing collections.
Cleanup Projects & Specialized A/R Projects
Whether you need ongoing accounts receivable management or a one-time cleanup, Finance System, Inc. excels at tackling specialized A/R projects. We take on second and third placements, stepping in to recover accounts previously handled by other agencies. Our strategic workflows and persistent follow-up ensure no opportunity for recovery is missed, delivering results where others may have fallen short.
Legal Recovery Services
When voluntary collection efforts are exhausted, Finance System, Inc. offers robust legal recovery options through our in-house legal department and a network of attorneys across every state we serve. Our rigorous pre-legal review process verifies consumer assets, including valid addresses, property ownership, and stable employment, ensuring legal action is pursued only against those capable of paying but unwilling to do so. Key features include:
Client Authorization: We secure written approval before proceeding with legal action.
Cost Coverage: Finance System, Inc. absorbs all court costs, filing fees, and legal expenses.
Strategic Referrals: Accounts are referred to our legal team only after repeated broken promises or refusals to pay, ensuring a targeted approach.
Our legal services are designed to recover your funds while minimizing risk and maintaining compliance.