Third Party Debt Collection
Otherwise known as traditional colections, Finance System, Inc. has dominated industry standards for 70 years. For aged and harder to collect accounts, we offer extensive programs with flexible options that allow increased management control. The proven tools used by Finance System, Inc. includes a mix of scoring, credit reporting and effective litigation services to compliment call and contact strategies for maximum results.
No up front costs.
Our services are provided on a contingency basis, meaning there are no up front costs and you only pay if and when a collection payment is made. When you place your account with us, we begin collection activity right away. When applicable, we'll link these new accounts to the same guarantor and scrub for deceased, bankruptcy, eligibility and presumptive charity-related statuses. Based on our scoring and segmentations methodology, accounts are strategically assigned to automated workflows proven to prompt the right response and result. HIPAA trained customer service professionals are coupled with a call model focused on building credibility and rapport with consumers to assist them towards resolution of their accounts.
Ready to make the switch?
Wanting to make the switch, but need some more information? That's understandable, you'll probably want to talk to our client services team to get all of your questions answered so you can make the decision knowing your accounts would be in the best of hands.
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Technology for consumers
Consumers are offered a full service online portal where they can view their current account status, make payments or negotiate a payment plan without human intervention. Your consumers can even text with our agents, so if they are not able to talk on the phone, they can still communicate with our experienced collectors.
Our inbound and outbound Integrated Voice Response (IVR) system offers payment options and questionnaire answers via the consumers touchtone phone. We ensure your consumers have easy methods to pay their bill.
FStxt
Our SMS/MMS texting service allows for instant communication to your patients, sending bill reminders, payment confirmations and important due date alerts. Patients can respond via standard text messaging or connect directly to an account representative through a call back number.
FSdial
FSdial is our automated outbound calling tool for reaching, communicating with and collecting payments and other information from your patients. We can provide custom tailored and interactive collection calls to your patients, who are offered the choice of automated service or can speak directly to a staff member.